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Digital Innovation Lounge

Trade in Transition: The Digitalisation of the Retail Trade Using the Example of the Karstadt Experience Store

"Trade in Transition: The Digitalisation of the Retail Trade Using the Example of the Karstadt Experience Store"
Lecturer: Heiko Carstens, CEO CPMS Consulting GmbH
Tuesday, 4 December 2018, 6.00 - 8.00 pm
Audimax, HSBA Innovation Campus (HIC), Adolphsplatz 6, 20457 Hamburg
In cooperation with Mittelstand 4.0 Kompetenzzentrum Hamburg

The rapid growth of online retailing is strongly affecting stationary retailing. Online retailers are gaining above all because of their wide variety of products, availability around the clock and free deliveries. Stationary based retailers have realised that they need to adapt to changing customer needs. Today's consumer no longer distinguishes between online and offline. He naturally uses all available shopping channels. For him, omni-channel shopping is becoming increasingly important.

The Karstadt department store chain recognised this in 2017 and set itself the goal of revolutionising stationary retailing with innovative technical solutions. The result is the Experience Store, which was realised on an area of 200 square meters in the Karstadt branch of Düsseldorf. Here, the latest digital touchpoints are tested in the current customer operation with real goods. The solutions range from intelligent dressing rooms, via digital price tags, to an interactive shop window where customers can move through the product range even after closing time and order items on request.

Participation is free. If you have any further questions, don't hesitate to contact us. You are welcome to forward this invitation to interested colleagues and friends.

Information for Bachelor students: As this event is part of the electives (General Studies), you will receive 0.08 credits for your degree. 

Participation Information

Price Free of charge
Max. participants 170

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Note: Please be aware that pictures and videos taken at this event may be used for HSBA publications.

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