Teams, Tension and Trust

Understand what a collaborative organisation is – and what it isn’t

Recognise common goals and cross-functional requirements

Link what you have learned to your organisational culture

Identify differing mindsets and how to develop the right mindset for collaboration  

Learn various techniques to build trust and reduce tension and conflict

Apply conflict response strategies – to prevent tension escalation in teams

Structure a conflict discussion in order to deal with difficult behaviours  

Use principled negotiation techniques to strengthen collaboration