Understand how customers think and how to give them what they really want
Learn more about why customers decide to buy and why they decide not to
Practice techniques to counter customer objections
Discover and distinguish between different types of customer identity
Understand what is meant by a positive selling mindset
Consider your own sales identity and define why you work in sales
Learn how you as a salesperson can actively Influence customer behaviour
Use role playing and simulations to test the techniques you learn with your co-learners
Frank Franke has almost 20 years of experience from three companies, ranging from SMEs to global players. He has held various management roles.He has been working as a trainer, consultant and coach since 2101, focusing on change management, leadership development and sales. He is trained and licensed to use various learning and workshop concepts. It is important to him not only to impart knowledge, but moreover to help clients discover how to put the knowledge into practice.
Tip: This course is available in combination with other sales-related courses.